Welcome to ORO GOLD & DIAMONDS! We are pleased to offer you a seamless shopping experience with our comprehensive shipping and delivery policy. Please take a moment to familiarize yourself with the details below:
We are delighted to provide FREE shipping on all orders within India. Your exquisite jewelry pieces will be shipped with full insurance to ensure their safe and secure journey to your doorstep. We kindly request that you carefully inspect the package for any signs of damage or tampering before accepting the delivery or signing the receipt.
For our valued customers within India, your orders will be shipped through trusted carriers such as:
Once you receive confirmation from us, rest assured that your desired item(s) will now be delivered within a minimum of 7days and a maximum of 15 days from the confirmation date. You can conveniently track your transaction online using the provided transaction reference number.
Your jewelry will arrive in a robust, tamper-proof packaging, reflecting the elegance and quality of our products. Whether it’s gold or diamond jewelry, each item will be presented in an exclusive Oro Gold & Diamonds ornaments box, accompanied by relevant certificates.
To ensure hassle-free delivery, please provide accurate details of the Consignee/Recipient. Kindly include the recipient’s complete name (as per their Government of India-issued photo identification), address, nearby landmark, pin code, and contact number. Upon delivery, the recipient will be required to present one of the following identity proofs:
Our dedicated courier agents will confirm the recipient’s identity, recording the relevant details for added security. We kindly request the recipient’s cooperation in providing original copies of their identification for verification.
Deliveries can be made exclusively to the Consignee/Recipient’s Residential or Work Location, or they can be collected from the Oro Gold & Diamonds Thrissur showroom. Please note that deliveries cannot be arranged at public spaces such as malls, hotels, restaurants, hostels, or on the street.
In the event that the recipient is unavailable during the initial delivery attempts, our Courier Company will make up to 3 additional attempts to ensure successful delivery. If we are still unable to reach you, the product will be returned to our Distribution Center.
We take great pride in offering you a secure, efficient, and enjoyable shopping experience at Oro Gold & Diamonds. Should you have any further queries or require assistance, please do not hesitate to contact our customer service team. Thank you for choosing us for your cherished jewelry needs!